About Us

Gismod E-Shop is the trademark or registered trademark of Gismod Commerce Ltd. and/or our affiliates in Northern Cyprus and in other countries. Through Gismod E-Shop, we would like to enhance the well-being of our end-consumers in Northern Cyprus by offering the highest quality, best value food & beverages, supplements and wellness products, bringing wellness to the life of each consumer.

Shipping and Payment Info

Your orders are prepared within 1–2 business days (Monday–Friday). Depending on the distance of the delivery address, our sales team will deliver your order within 1–3 days. In case of a delay caused by us, you will be notified based on your membership information. That’s why it is important to ensure that your membership information is complete and accurate. Delivery is not done on weekends and feast days. The products you have purchased will be notified to you with a confirmation e-mail.

Important reminder about cargo delivery:
Open and check the packages that you think are damaged during shipment in front of the sales representative from whom you received your cargo. If you think there is any damage to the product, do not receive the package, and please inform us by sending a short report to info@gismodcommerce.com.

After creating your shopping cart, fill in your name, address, telephone and e-mail information completely and clearly, and check thoroughly whether the information is correct. It is important that your information such as address, telephone, e-mail is complete and correct in order to receive your order on time and to easily contact you when necessary.

After this stage, it comes to the process of choosing the payment method of the order you have created. You can make your payment in two ways:

  • To complete your payment by credit card, select the PayU option
  • To complete by bank transfer, select the Bank transfer / EFT option
  • To make your payment at the door, select the Pay on the door option

After selecting and confirming your payment method, an e-mail containing information about your order is sent to your e-mail address. Please also review your email. Customers who choose the payment method by wire transfer / EFT can learn the required bank account information from this e-mail content.

Return Policy

Within 3 days from the date of delivery, you can return the product in its original safe packaging, intact and complete with any accessories and box contents. The sales invoice (with all its copies) must be delivered with the product. If the invoice is issued on behalf of a company, a return invoice must be issued.

If the invoice is not sent, VAT and other legal obligations cannot be refunded. Refunds are not accepted in cases such as any scratches, tears, opening of the package, use of the product, or missing contents of the box in the original package or product.

Terms & Conditions

Distance Selling Contract

This contract has been drawn up in accordance with the Regulation on the Application Procedures and Principles of Distance Contracts published in the Official Gazette dated 13.06.2003 and numbered 25137.

1 – Subject

This contract covers the rights and obligations of the parties in accordance with the provisions of the Law No. 4077 on the Protection of Consumers and the Regulation on Distance Contracts, regarding the sale and delivery of the product that the SELLER sells to the BUYER.

2.1 – Seller Information

Title: Gismod Shop
Address: Akbelenk Street, Asya Apt. No:8, 99150, Yenikent/Gonyeli, Nicosia, Mersin 10 Turkey, Northern Cyprus
Tel: +90 548 862 60 44
Email: info@gismodcommerce.com

2.2 – Buyer Information

Title:
Address:
Tel:
Email:

3 – Contract Subject Product Information

The type, quantity, brand/model, color, and sales price of the products are as stated in the e-mail sent after the order.

4 – General Provisions

  • The BUYER declares that they have read and understood all preliminary information and confirmed it electronically.
  • The product will be delivered within the legal 30-day period depending on location. This may be extended by up to 10 days with prior notice.
  • The SELLER is not responsible if a third party does not accept delivery.
  • The SELLER is responsible for delivering the product complete and in good condition.
  • Delivery requires payment completion. If payment is not made, delivery obligation is void.
  • In case of unauthorized card use, the product must be returned within 3 days; shipping costs belong to the BUYER.
  • In case of force majeure, the BUYER may cancel, replace, or delay delivery. Refunds are made within 10 days if canceled.
  • Defective products can be sent for repair; shipping costs are covered by the SELLER.
  • The contract becomes valid after being signed and delivered to the SELLER.

5 – Right to Withdrawal

The BUYER has the right to withdraw within 7 days from delivery. The SELLER must be notified via fax, email, or phone, and the product must not be used.

To process a return:

  • Original invoice must be returned
  • Proof of shipment must be provided

Refund is made within 7 days after receiving documents. Shipping cost for returns is paid by the BUYER.

Customized products are not eligible for withdrawal.

If payment was made by credit card and used unlawfully, the issuing institution refunds within 10 days.

Consumer Arbitration Committees and Consumer Courts at the SELLER’s location are authorized.

Completion of the order means acceptance of all terms.